We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Bonjour, depuis quelques temps, j’ai un problème concernant la connexion de mes clients à leur espace.
Lorsque leur compte est créé, ils reçoivent bien le lien pour changer leur mot de passe par mail, mais quand ils vont sur ce lien et changent le mot de passe, la page tourne dans le vide et rien ne se passe
Pourriez-vous m’aider ?
Merci
Hello there,
Thank you for reaching out to us.
You need to add a customer panel placeholder to your appointment-approved notifications like this for example
And when they book for the first time and when they click on the link they will be redirected automatically to set the password and the user name will always be the mail that they used during the purchase.
You need to do this also for customer panel access as well copy and add this %customer_panel_url% there and when they forgot password they will be able to reset it.
This should help.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Bonjour, merci de votre réponse, j'ai déjà ajouté le placeholder à mon appointment-approved notifications.
Le client reçoit bien le mail avec ce lien, lorsqu'il clique dessus, il arrive bien sur la page pour redéfinir son mot de passe, c'est à ce moment là que ça bug....