We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have created a bunch of events as you can see on the calendar.
We want to point to them to sell tickets on Facebook, but we don't want to create individual pages for every event after we have already entered them into the system.
Is there a way to point to an event using a URL?
Hello Stacey,
Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can be added to achieve this:
- ameliaEventId: The ID of the event that will pre-filter Event-related shortcodes;
- ameliaEventTag: A specific tag added to an event that will pre-filter Event-related shortcodes;
- ameliaServiceId: The ID of the service that will pre-filter appointment-booking shortcodes;
- ameliaEmployeeId: The ID of a specific employee that will pre-filter appointment-booking shortcodes;
- ameliaCategoryId: The ID of a specific category that will pre-filter appointment-booking shortcodes;
- ameliaLocationId: The ID of a specific location that will pre-filter appointment-booking shortcodes (can only be used for Service-related booking forms, not Event-related booking forms);
- ameliaEventPopup: Enter the event ID of the event to be opened on page load.
Examples:Event URL:
Booking Form URL:
Please note that these are examples and not live websites. They demonstrate how a URL with predefined parameters would function.
Kind Regards,
Uros Jovanovic
[email protected]
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I created a video on this and it's attached....when I go to the link below, it does not work.
https://tickets.gibsonhousemanor.org/events/?ameliaEventId=486&ameliaEventPopup=486
Are there settings that I need to change to have this work?
Attached files: Amelia record.mp4
Hello Stacey,
Thank you for your message.
It seems like the issue might be related to the setup of the /events/ page. Could you please confirm if you've created this page on your site? The link you're using points to this page, so ensuring it's set up correctly is key to resolving the issue.
Let me know, and I’ll be happy to assist further!
Kind Regards,
Uros Jovanovic
[email protected]
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So, our website is created in WordPress and the theme is "Hello" by Elementor and we have Elementor Pro
I created the "events" page and added the shortcode [ameliastepbooking] to the page - saved it and tried this URL: https://tickets.gibsonhousemanor.org/events/?ameliaEventId=486&ameliaEventPopup=486
This is all shown in the attached video
Can you tell me what shortcode I need to have on the events page in order to get the page to show based on the arguments in the URL?
Thank you!
Attached files: question about shortcode.mp4
Hello Stacey,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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have you had a chance to look at this?
Hello Stacey,
Thank you for the update on this.
On the https://tickets.gibsonhousemanor.org/events/ page, you will have to add the [ameliaeventslistbooking] shortcode.
Please let me know if that works for you afterwards.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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That worked!
I do have another question - if someone adds a ticket to cart but then doesn't follow through with the purchase, it still shows the ticket as taken in the spots - is there a way to set the timeout to maybe 10 minutes and then it gets put back into the pool of available tickets?
Hello Stacey,
Thank you for your message, and I'm glad to hear that the previous issue was resolved!
Regarding your question — currently, there is no option in Amelia to set a timeout for cart reservations. When a ticket is added to the cart, it remains reserved until the booking process is either completed or manually cleared, which can result in temporarily blocked availability if the purchase isn't finalized.
We appreciate your feedback and will pass this along to our development team for future consideration.
Let me know if there's anything else I can assist you with!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables