Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #3961390
upgrade nonfonctioning on WP
Open

Comments

  •  1
    Chloé started the conversation

    I recently upgraded from the Starter to the Standard license for the Amelia plugin, mainly to enable PayPal integration. However, after following all of your suggested methods, the plugin still behaves like the Starter version — PayPal is not showing, and no Standard features are available.

    Here’s what I’ve already tried (unsuccessfully):

    - Replacing the plugin via FTP (as described in your documentation)
    - Uploading and reinstalling the plugin from the ZIP file via WordPress
    - Manually deleting the old plugin folder and reuploading the new one
    - Deactivating/reactivating the plugin and the license key
    - Clearing browser and server cache
    - Verifying file structure after upload

    Despite all of this, the plugin is still acting as if I’m using the Starter license. I have received the payment confirmation, but no new license key — I reused the original one as instructed.

    Please help me activate the Standard version properly, or provide a new key if needed.