We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3961381
Service Tab Issue
Closed

Comments

  • Sanaeya started the conversation
    April 22, 2025 at 4:41pm

    Hi Team, Amelia plugin service tab is giving us issue. When clicked on tab or any button in which amelia service is configured , it keeps on loading. Also on Wp dashboard amelia tab we cannot see any services tho we have 12 services and 2 packages none is showing due to which our business is impacted. Please check on priority for the same

    Attached files:  Screenshot 2025-04-22 220553.png
      Screenshot 2025-04-22 221042.png

  •   Marko replied privately
  • Sanaeya replied
    April 23, 2025 at 7:28am

    I am writing to inquire about the steps you have outlined for the new pluggin. Before proceeding, I would like to ensure that my data remains safe and secure.


    Could you please confirm that following these steps will not result in any data loss or corruption? Additionally, I would like to know if there is a way to create a backup of all my existing data, so I can restore it if needed.


    Furthermore, after installing the new plugin, will I be able to integrate my existing services and features seamlessly? I would like to ensure that all my previous configurations and data are preserved and functional.


    Please let me know if there are any precautions I need to take or if there are any specific procedures for backing up and restoring my data.


    Thank you for your assistance and clarification.


    Best regards,

    Hub of wellness

  •  1,732
    Marko replied
    April 24, 2025 at 8:15am

    Hello there,

    Thank you for reaching out to us.

    If you follow the steps that we have sent you you will not lose any of the data and there will no other changes and all should be fine. As for site backup for this you need to reach out to your hosting provider. 

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.

    Kind Regards,

    Marko Davidovic 

    Kind Regards, 

    Marko Davidovic [email protected]

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