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Okay
  Public Ticket #3961103
Service not working with tRecurring Appointment
Open

Comments

  • Marta started the conversation
    3 days ago on Tuesday at 9:18am

    I define a service that has a 10 recurrent appointments.

    So I can't understand that a customer can make a booking with five or with eleven. The first option if less than define and the second with more than define.

    Worst thant this if when I click to show the service, the user can it make the appointment clicking to the button "No" and make the appoinment not recurrent.

    I added screenshots to show it.

    Regards,

    Marta

    Attached files:  recurrent_appoinment_err2050422-p1.png
      recurrent_appoinment_err2050422-p2.png
      recurrent_appoinment_err2050422-p3.png
      recurrent_appoinment_err2050422-p4.png

  •  1,712
    Marko replied
    2 days ago on Wednesday at 10:32am

    Hello there,

    Thank you for reaching out to us.

    I'm afraid we’re not quite sure how you've configured this, as such a setup is not available in Amelia. When you enable recurring appointments, you're only setting how often that appointment should repeat.

    As for the "No" button – everything is functioning as intended. The recurring option is not mandatory and cannot be made mandatory. If a customer doesn't want a recurring appointment and prefers to book just a single one, they can simply click "No" and proceed with booking a one-time appointment.

    This is the intended behavior and has been designed to work that way.

    We wish you all the best and hope you have a wonderful day ahead.
    Kind regards,
    Marko Davidovic

    Kind Regards, 

    Marko Davidovic [email protected]

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  • Marta replied
    2 days ago on Wednesday at 11:23am

    Hi Marko,

    I don't understand then that you can set a service that a recurring service and it doesn't check the number of appoinments and not is mandatory the number of appoinments nor configure the minimal of appointments needed.

    In my case, recurring service is created with a discount make; this service have a lower price than the normal service with only one session.

    Anyway, when I setting the service, in the form you can set the two options with the recurring service: 

    • "Manage the recurring payment" 
    • "Nº limit the recurring appoinments"

    I don't know how working it (if is not mandatory or not limited), but as I tell you, you can pay less that the sum of all the recurring appoinments fixed and you could do it more appoinments that the setted to the service.

    You can check my Amelia options for this service with the attachment 
    to check it and the screenshots older 
    that the user was able to do it

    For me the problem is the payment, not the appoinment. I wish to receive the money for all the sessions

    In other case, tell me then another way to do create a service that the user payed in advance for the 10 sessions for example?? 

    Marta

  • Marta replied
    2 days ago on Wednesday at 11:39am

    Sorry, I didn't remember to attach the configured service options

    Attached files:  recurrent_appoinment_set2050423-p1.png

  •  1,712
    Marko replied
    9 hours ago

    Hello again,

    We are a little confused now to be honest you are now mentioned some issue with payments. Not sure what it is but this "In other case, tell me then another way to do create a service that the user payed in advance for the 10 sessions for example?? " is possible with the pro license. You need packages of services but for this you will need to upgrade to Pro license. You can read more about it on this link https://wpamelia.com/packages/.

    We wish you all the best and hope you have a wonderful day ahead.

    Kind Regards,

    Marko Davidovic 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

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  • Marta replied
    7 hours ago

    Hi Marko,

    Thanks. If I understand only this made with the packages because the use of recurring services it's only to make a booking dates and paid only for the dates seleted??

    I've a bite disappointed with the functionallity and how works their plugin.

    I founded a few issues and bugs that not works as the documentation explain:

    • Only I have an employee that makes the services, but I can  not make an special dates because I need that the service is assigned to one employee; its a contradiction, I can't set the days of the week that the employee can do it.
    • The email notifications not working directly with none SMTP Gmail settings.
    • The Standard license not offers the functionality most used.

    Can upgraded to Pro from my current license??

    Regards,

    Marta