We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Support Team,
I recently upgraded to the Pro version of Amelia because I need to use event-related booking features on my website.
However, after the upgrade, I’ve found that only the following shortcodes are working correctly:
[ameliabooking] (step-by-step booking)
[ameliacustomerpanel]
[ameliaemployeespanel]
All other shortcodes—especially those related to events, such as:
[ameliaevents]
[ameliaeventlistbooking]
[ameliaeventbooking event=XX]
[ameliaeventcalendar]
…do not display anything on the frontend. The page loads but remains completely blank where the shortcode should render.
Also, I noticed that in Elementor, only the working shortcodes appear as available widgets. The ones related to events are completely missing.
I have already:
Verified that the Pro license is active
Updated the plugin to the latest version
Ensured that my events are active, visible, and have future dates
Cleared all cache (WP Rocket, server, browser)
Disabled all optimization plugins temporarily
Used both shortcode blocks and Elementor’s shortcode widget
Despite all that, the issue persists.
Please help me understand why these Pro features are not working, and how I can resolve this. I specifically upgraded to Pro to use event booking for my group classes.
Looking forward to your assistance.
Best regards,
Xabier Salvatierra
www.american-school.com
Hello Xabier,
Thank you for reaching out to us.
For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store.
After that, install it on your website, clear the cache and it should be fine.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I already have the pro version, this is the obvious reason I'm contacting customer support, because I have the pro version and the forms and not working. The cache has been cleared too, several times indeed.
Any other tips for the plugin to work properly? because everything started after the last update.
Hello Xabier,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables