Dear Amelia Support Team,

I recently upgraded to the Pro version of Amelia because I need to use event-related booking features on my website.

However, after the upgrade, I’ve found that only the following shortcodes are working correctly:

• [ameliabooking] (step-by-step booking)

• [ameliacustomerpanel]

• [ameliaemployeespanel]

All other shortcodes—especially those related to events, such as:

• [ameliaevents]

• [ameliaeventlistbooking]

• [ameliaeventbooking event=XX]

• [ameliaeventcalendar]

…do not display anything on the frontend. The page loads but remains completely blank where the shortcode should render.

Also, I noticed that in Elementor, only the working shortcodes appear as available widgets. The ones related to events are completely missing.

I have already:

• Verified that the Pro license is active

• Updated the plugin to the latest version

• Ensured that my events are active, visible, and have future dates

• Cleared all cache (WP Rocket, server, browser)

• Disabled all optimization plugins temporarily

• Used both shortcode blocks and Elementor’s shortcode widget

Despite all that, the issue persists.

Please help me understand why these Pro features are not working, and how I can resolve this. I specifically upgraded to Pro to use event booking for my group classes.

Looking forward to your assistance.

Best regards,
Xabier Salvatierra
www.american-school.com

Hi Uros,

I already have the pro version, this is the obvious reason I'm contacting customer support, because I have the pro version and the forms and not working. The cache has been cleared too, several times indeed. 

Any other tips for the plugin to work properly? because everything started after the last update.