We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
i tried to upgrade from Starter to Pro Licence. I did the following.
1) Deactivated amelia in Wordpress under Plugins.
2) Created new folder wp-content/plugins/ameliabooking2/ and uploaded all PRO files
3) Renamed old wp-content/plugins/ameliabooking/ into wp-content/plugins/ameliabooking_OLD/
4) Renanmed wp-content/plugins/ameliabooking2/ into wp-content/plugins/ameliabooking/
5) Activated new Amelia Plugin.
The front end is working correclty, the backend not.
- wp-admin/admin.php?page=wpamelia-calendar#/ not working
- wp-admin/admin.php?page=wpamelia-events#/ not working
it seems that all relate to same issue, while trying to load JS ressource.
E.g. for events in back-end it needs: https://www.treffpunkt-philosophie.ch/wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-events-a9db3b637152c8d8a09d.js". --> but this file is now called amelia-booking-events-31820d273e785b68c103.js. So all backend functions do not work because wrong filenames in package of PRO License (I downloaded it today)
I tried to rename one JS chunk file, did not work, other JS error occurs.
Many thanks for your help how to resolve it.
Kind regards
Dietmar
PS: in database I have not found any hint how chunks must be named.
Hi Dietmar,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Dietmar,
Apologies—I was looking for your email with the password but wasn’t able to locate it. Could I kindly ask you to provide the credentials here? No worries, no one else will be able to see them except us. Just make sure to mark your reply as private.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Dietmar,
Great news! I’d also say it was likely a caching issue—it usually is.
Anyway, feel free to reach out if it happens again or if you have any other issues or questions.
Have a nice weekend.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables