We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a couple of customers who want to use sms notification and are ready to pay for it. How can I set the payment so that each customer is responsible for their payment, and each customer adds their own payment? Each customer should receive notification when payment is low, not me.
Can you please let me know if that is possible and how I can do that? Thank you so much.
lawson
Hello Lawson,
Thank you for your message.
Currently, there isn't an option to have each customer be responsible for their own SMS notification payments directly. However, I will forward your request to our development team for future consideration.
Thank you for your understanding and patience.
Kind Regards,
Uros Jovanovic
[email protected]
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hello,
I have not created a different ticket because this is in the same line as SMS notification, this time it is email notification
I’m using the Amelia booking plugin across several websites I manage for different clients. I've set up SMTP on one of the sites, but the test email fails, and currently, only I (as the site administrator) receive email notifications when a customer books an appointment.
I’d like to know:
Is it possible to configure Amelia so that each of my clients (business owners) receives an email notification when their customer books an appointment? Also, can the customer who makes the booking receive an automatic confirmation email as well?
Each website is set up separately for each client, and I want to ensure the email notifications go to the correct parties – both the business owner and their clients.
ps. I have talked to the hosting company and sent them a screenshot, and everything was set up correctly.
Thank you in advance for your help!
Best regards,
Hello Anani,
You can add the admin email to the "Send all notifications to additional addresses" field on the Amelia > Settings > Notifications page. This will ensure that the business owner receives email notifications when a customer books an appointment.
As for the issue with customers not receiving an email, could you please provide admin access so I can check the settings for the customer notifications?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables