We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We cannot access this section. See screenshot. When you click edit. Screen shows and never displays settings. Tried to delete and cannot. Tried to create a new one and edit that one. Also same issue. Please LMK how to fix. Thank you
Attached files: Screen Shot 2025-04-17 at 11.56.32 AM.png
Hi John,
Thanks for reaching out to us. It’s most likely a user role conflict. Please ensure that only a single user role is assigned to the WP user (it should be assigned only to the administrator role).
If this doesn’t resolve the issue, please provide WP admin credentials, and I’ll log in to take a closer look.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, I confirmed what you suggested. Not helping. Sent you login privately. Thanks