We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We cannot access this section. See screenshot. When you click edit. Screen shows and never displays settings. Tried to delete and cannot. Tried to create a new one and edit that one. Also same issue. Please LMK how to fix. Thank you
Attached files: Screen Shot 2025-04-17 at 11.56.32 AM.png
Hi John,
Thanks for reaching out to us. It’s most likely a user role conflict. Please ensure that only a single user role is assigned to the WP user (it should be assigned only to the administrator role).
If this doesn’t resolve the issue, please provide WP admin credentials, and I’ll log in to take a closer look.
Kind Regards,
Stefan Petrov
[email protected]
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Yes, I confirmed what you suggested. Not helping. Sent you login privately. Thanks
Just to clarify...It is clicking on the edit that does not work. We are trying using two different admin accounts.
See attached. The edit buttons highlighted by the red outline
Attached files: edit.png
Hi John,
I see now—I was referring to the Taxes section in general. May I kindly ask for admin access, as I’m currently unable to see the Plugins section?
I can either install the fix myself or send it to you via WeTransfer so you can overwrite the current licensed version. Let me know what works best for you.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK. You should be able to see it now. Just in case you don't...
https://pcshootingsports.com/wp-admin/plugins.php
I noticed there is a new version. Just updated to latest version. That issue is still there though?
Let me know if you need anything else. John
Checking in on this?
Hi John,
Thanks for the creds, apologies for the delayed answer, we've had a Labor Day holiday break. I'm logged in now and once i try to open any random payment from Finance section, i can see the Edit details
It seems like its working now, can you double check?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Taxes section. Not payments. You can see from original screenshot and the title of the ticket.
Hi John,
Yes, apparently, there is a database issue. It looks like the column is missing in reposity database
I've installed the phpmyadmin (database access plugin), since this would need to be investigated through the database. Let me consult developers and i will get back to you with the feedback.
Thanks again for understanding and patience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi John,
I’ve received some feedback—this has been identified as a bug and will be addressed in an upcoming update.
In the meantime, it has been temporarily fixed via the plugin editor. However, it looks that there is still an issue when events are used with taxes only. Could you test it on your side and let us know if it's working as expected?
Apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables