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Okay
  Public Ticket #3958350
Notification error with email test
Open

Comments

  • Marta started the conversation
    6 days ago on Wednesday at 9:06am

    Hi,

    We make a new notification and try to send the email test notification to check how can I see the message but it´s impossible because there´s an error notification and it can´t sended.

    If I try with an existing notification, makes the same error.

    Marta

    Attached files:  email-notif_error20250416.png

  •  860
    Stefan replied
    6 days ago on Wednesday at 9:07am

    Hi Marta,

    Thanks for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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  • Marta replied
    9 hours ago

    Hi Stefan,

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings. Amelia is setted with Ionos Smtp info and the email account and password.
    2. Your website has a PHP version of less than 7.  PHP version is 8.1
    3. The credentials are not correct. The credentials are correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions. I don't use Gmail, I'm using Ionos email account.

    If I try to make the appointment from the web then I receive the email. Only not works when I try to test de email notification to check the labels and the body. 

    It's the same if the notification it's create automatically or I make a new one.

    In case of test email, then not works allways.

    Marta