Hi Marta,

Thanks for reaching out to us.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

Hi Marta,

Thanks for the feedback. Ionos SMTP (or other non-standard SMTP settings) are generally not recommended, as they often require specific hosting-related configurations and may not work reliably. We recommend using Google SMTP for sending email notifications within Amelia.

We recently added support for both Outlook and Google, but since Outlook has deprecated their SMTP settings, only Google SMTP can be used at the moment.

There are the parameters for Google SMTP 

When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:

• SMTP Host – smtp.gmail.com
• SMTP Port – 587
• SMTP Secure – TLS
• SMTP Username – Your Gmail address
• SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)

The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. 

You can test them and let me know if it works. 

Hi Marta,

If you’re using custom SMTP settings, you can install a third-party plugin like Brevo and insert your SMTP parameters there, while keeping WP Mail configured in Amelia. This setup is commonly used when a different SMTP provider is preferred. However, we always recommend using Google SMTP configured directly within Amelia for optimal performance and reliability.