Hello there,

Thank you for reaching out to us.

Please purge the cache from the site and this seems like a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, but it is necessary to contact the hosting provider to purge the entire cache from the server. 

Hope this helps.

We wish you all the best and hope you have a wonderful day ahead.

Kind Regards,

Marko Davidovic 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply.

Kind Regards,

Marko Davidovic 

Hello again,

This is not and issue with Amelia. 

The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme.

With all standard WordPress installations, there is a server setting that limits the upload of files over a certain size. There is also a setting that prevents scripts from running for too long, causing any script that exceeds the limit to timeout.

This means that when you try to upload a file that’s over the size limit, or the upload takes too long, you’ll get an error message. This is the one that reads “the link you followed has expired”.

To find out the size of the upload limit, you can go to the Media section of the WordPress dashboard, then click ‘Add New’. At the bottom of this page, you will see the text: “Maximum upload file size: …”

The default file size limit is usually pre-configured at 2MB which is quite low, especially for WordPress theme uploads. In the following sections, we’ll show you how to change this to a higher value, as well as set a more reasonable script timeout limit.

So, if the link expired, what do you do? The answer is clear —if the setting is too low, you need to increase the limit. Luckily, this is not too tricky to do, even for a beginner.

There’s more than one way of increasing the limit to avoid ‘the link you followed has expired’ message. Don’t get scared, but they all include adding some code. This isn’t as hard as it sounds —if you can copy and paste, then you have all the necessary skills.

At the same time, we’ll also be increasing the time your site allows a file to execute (in this case, how long it takes to upload a file, theme, or plugin).

We will provide a step by step guide, making this as easy as possible. Follow along and make sure you complete all the steps for the method you are attempting. Try the methods one at a time.

If a method doesn’t work you will need to undo what you did before trying a new method. This is important to make sure your website continues working smoothly.

The functions.php file is a core file for WordPress sites. Do remember that the file is linked to the theme you use. So, if you change your theme later, you’ll need to repeat this method to increase the upload size.

It’s a simple file to edit but if you’re considering a new theme, try a different method. Solve the ‘link you followed has expired’ error with the following steps.

Steps

• Find the php file (either via FTP or inside your Admin dashboard at Appearance > Theme Editor)
• Paste this code into it:

@ini_set( 'upload_max_size' , '100M' );
@ini_set( 'post_max_size', '100M');
@ini_set( 'max_execution_time', '300' );

• Change upload_max_size and post_max_size in the above to the size required
• Look at the max_execution_time and change it if it’s not long enough
• Save changes
• Check if the error still occurs

It might be tempting to make these limits massive but be careful as hackers can use this against you. If the timeout value is really high and they get into your website, they could run all sorts of dangerous, long-running scripts. In other cases, a bug might cause a script to take abnormally long to process, which can slow your site down to a standstill.

It’s also possible to change the .htaccess file to solve your issue.

Here are the steps:

• Find the.htaccess file (usually hidden in the root directory of your WordPress installation)
• At the bottom, add this code:

php_value upload_max_filesize 128M
php_value post_max_size 128M
php_value max_execution_time 300
php_value max_input_time 300

• Save the file
• Check if the issue is resolved

If you can’t find the functions.php or .htaccess files or don’t like to edit them, there’s another method. To solve the issue of “the link you followed has expired”message, you can edit the php.ini file, which contains settings for your server’s implementation of PHP.

Some shared website hosting companies don’t give access to the file, which may be a roadblock for you. If that’s the case for you, it’s best to contact your hosting provider directly.

If you’re sure you have access, you can perform the following steps:

• Access the ini file using anFTP program
• Create a backup copy before editing
• Open the file and search for the following lines which are scattered throughout the file:

memory_limit
upload_max_filesize
upload_max_size
max_input_time
post_max_size
max_execution_time

• Preferably, edit them to the following values:

memory_limit = 256M
upload_max_filesize = 64M
upload_max_size = 64M
max_input_time = 1000
post_max_size = 64M
max_execution_time = 300

You can always contact your host provider to change these settings. They’ll likely ask for a screenshot of the ‘the link you followed has expired’ message so ensure you take one when it happens. If you didn’t, you can recreate the error to get a screenshot.

You could also choose to send them an email explaining the issue. Request that they increase the limits of the following:

memory_limit
upload_max_size
post_max_size
upload_max_filesize
max_execution_time
max_input_time

Try again to see if your file will now upload.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.

Kind Regards,

Marko Davidovic 

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

Upon review, it appears that the issue is not with Amelia itself, but rather with a small conflict in the setup that you have created. WordPress has already been configured to Spanish, which means there is no need to add Spanish again within Amelia. It recognizes Spanish as a secondary language, and you had set up Skype for Spanish notifications, which were sent correctly.

To resolve this, we have copied the standard notification template into the Spanish language for "Appointment Approved," and everything is now working as expected. Therefore, the next step is to copy all other standard templates into the Spanish template in the notifications section and save them. Once this is done, the notifications will be sent correctly.

This step is necessary because a language switch was created, where Spanish was added as an additional language in the Amelia settings, even though WordPress is already set to Spanish. Everything should now be working smoothly.

If you have any further questions or concerns, please feel free to open a separate ticket for each inquiry, and we will be happy to assist you further.

We appreciate your understanding and wish you a wonderful day ahead.

Kind Regards,
Marko Davidovic

Hello again,

This solution for the conflict that you have created in notificaitons has worked in 100% of cases in the last several years so there was no need to test. We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

We’ve visited your website and tested the Appointment Approved notifications, and everything is working without any issues, as you can see in the attached screenshot.

At this point, please follow the resolution steps we previously shared: copy and paste each official template one by one (for example, Pending, Canceled, and others) into the Spanish templates, just as we suggested in the previous ticket. After doing so, please make sure to clear the site cache.

We’ve tested this on our end, and everything is working as expected.

Should you have any further inquiries, we kindly request that you open separate tickets for each question, and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.
Kind regards,
Marko Davidovic