Hi Lysann,

Thanks for reaching out to us. You need to configure cron job in order to send the scheduled notifications. We recommend WPCrontol plugin for this purpose. 

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on the "Cron Schedules" tab. In it, add a 15-minute interval:

Then go back to the "Cron Events" tab and click on "Add new":

Below it, select the "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope that helps.

Hi Lysann,

That's correct—there's no need to configure multiple reminders. A single cron job will handle sending all scheduled notifications. Based on your configuration, it will first check for any notifications that need to be sent and then dispatch them at the configured time.

Hi Lysann,

Thanks for the screenshot. It does look correct, but I’d like to ask for your WP admin credentials so I can double-check everything on my end.

You can provide them here—just make sure to mark the ticket as Private when submitting.

Hi Lysann,

Thanks for the access. The cron job is configured correctly. To test it, you can simply paste the cron job URL into your browser’s address bar. If the message indicates that the email was sent successfully, it confirms that the cron job is functioning properly.

This seems to be the case here, as shown in the screenshot.

One thing I've noticed that could be an issue is the timezone configuration. It's currently configured to UTC instead of the nearest city in your timezone. 

You should change this to the nearest city in your timezone to make sure that there are no timezone discrepancies. 

Hi Lysann,

Sounds good, of course, keep me posted. 

Hi Lysann,

Unfortunately, there’s nothing else we can do from our side. The cron job is not a feature of Amelia—it’s a Linux-based feature used to trigger scheduled notifications.

Based on our tests, the cron job is triggering correctly (as indicated in the message), so we recommend reaching out to your hosting provider to check if there’s anything on their end that might be preventing the messages from being sent.

Hi Lysann,

Once it’s triggered, it disappears, but when it’s time for it to be scheduled again, it will reappear. It’s not deleted, so there’s no need to recreate it each time.

Hi Lysann,

This is how the cron job should look like 

As you can see the next run is in 22 minutes. When it's triggered, it will disappear, but it's not deleted. It has its own running cycle and it is triggered based on the configuration.