As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi there, i'm running the Amelia latest version and still getting several plugging errors:
1: My appointments doesn't show up in the Appointments section, event when i select the proper days and employee. However they can be seen in the Dashboard section. (i'll attache a screenshot of this)
2: Getting the same error in the Calendar Section, it doesn't show any appointments at all. (i'll attache a screenshot of this)
3: And most important: My employee is sync with his google calendar and when he tries to cancel a slot for his schedule, the hrs blocked on google calendar doesn't sync with Amelia booking. (i'll attache a screenshot of this)
This is making my client to loose a lot of businesses and continues upset clients. hopefully we can get some help in here because.... well this is what the plugging supposed to do isn't?
Thanks
Osar
Attached files: Screenshot 2025-04-14 at 9.20.13 PM.png
Screenshot 2025-04-14 at 9.23.12 PM.png
Screenshot 2025-04-14 at 9.23.45 PM.png
Hello Oscar,
Thank you for reaching out to us.
1.2.Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
3.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, please make sure that the "Remove Google Calendar Busy Slots" option is enabled on the Amelia/Settings/Integrations/Google Calendar page. Also, you can increase the "Maximum Number Of Events Returned" option as well.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I do not have an admin with the same employee or customer email, so that couldn't be causing the conflict, also i have enabled the option from "remove google calendar busy slots".
In events returned i have 50 but i did change it to a 1000. do you have any other solution for the plugging conflict im facing?
Thanks so much for your help!
Oscar
Hello Oscar,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Oscar,
Thank you for the update on this.
I could not navigate to the admin login page and it does not work as it seems not to exist.
I am looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros, i´m just following up with my case, maybe you didn't see my reply.
Thanks
Oscar
Hello Oscar,
Thank you for the update and for confirming that the latest credentials are working on your end.
In order to fully investigate the issue with the appointments not appearing in the Appointments and Calendar sections, as well as the Google Calendar sync behavior, I would also need access to your database (phpMyAdmin or similar). This will allow me to review the entries and ensure everything is syncing and saving correctly from the back-end.
Could you please provide temporary phpMyAdmin access or access to your hosting panel (e.g., cPanel or Plesk) where I can find the database?
As always, we will not make any changes without your permission and will only investigate the Amelia-related entries.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables