Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hello Emilie,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Emilie,
I could not find the URL of the page with the booking, can you please provide me with it and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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hello Uros
This one for example
https://institut-pierre-thirault.fr/formations/habitat-sain/
Hello Uros,
It seems also that a multi-price choice product is an issue (wasn't the case before), for example : https://institut-pierre-thirault.fr/formations/arts-divinatoires/astrologie-occidentale/#inscription
Attached files: Capture d’écran 2025-04-17 à 09.38.55.png
Hello Emilie,
Thank you very much for your patience.
This issue appears to be related to WooCommerce itself, as Amelia simply passes the booking data to WooCommerce during the process. We've tested this thoroughly on our end and unfortunately haven’t been able to replicate the problem.
That said, we’re continuing to monitor for any related reports. If you happen to have caching enabled or additional Woo-related plugins active (like custom checkout, multilingual support, etc.), they might be affecting the cart behavior.
Let us know if you'd like us to test anything specific with your configuration, and we’ll be happy to take a closer look.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
It seems that the problem is linked to the management of multiple tickets or variations by Amelia, because the cart update works well for a simple event (without multiple prices).
What did you experience with this event/training : https://institut-pierre-thirault.fr/formations/arts-divinatoires/astrologie-occidentale/#inscription