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  Public Ticket #3956766
Upgrade to Standard Not Working
Closed

Comments

  • Tara started the conversation
    April 13, 2025 at 4:01pm

    Hi there,

    I recently upgraded to the Standard license, and it shows as active under my account.

    I've followed all steps from your documentation:

    • Deactivated and deleted the old plugin

    • Cleared all Amelia plugin files via File Manager

    • Downloaded the latest version from your store

    • Reinstalled and activated the plugin with the same license

    However, payment features like Stripe, PayPal, and even On-site payments remain locked with "Upgrade" badges. The system is still behaving like it's stuck on Basic.

    Can you please manually refresh the license validation on your side.

    Thank you!

  •   Marko replied privately
  • Tara replied
    April 14, 2025 at 6:54am

    Hello Marko

    I followed your istructions and that still hasn't woked. I still cannot access Stripe payments?

    Attached files:  Capture.JPG

  •  1,733
    Marko replied
    April 15, 2025 at 5:36am

    Hello again,

    Then this is issue with your site not with Amelia. We have sent you a full license that works 100%.

    1. Please check for some other device and browser and purge the cache from the site and browser 
    2. This coukd be a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, but it is necessary to contact the hosting provider to purge the entire cache from the server. 
    3. Use FTP to open /yourwordpressfolder/wp-content/plugins
      Delete the existing plugin folder ("ameliabooking")
      Open the zipped file, and extract the "ameliabooking" folder you see in the zip file into ../wp-content/plugins/ folder
      Go to the WP-admin panel and open the Plugins section
      Deactivate the plugin, and then activate it again
      Clear server and browser cache

    We wish you all the best and hope you have a wonderful day ahead.

    Kind Regards,

    Marko Davidovic 

    Kind Regards, 

    Marko Davidovic [email protected]

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