We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3956766
Upgrade to Standard Not Working
Closed

Comments

  • Tara started the conversation
    2 weeks ago on April 13, 2025 at 4:01pm

    Hi there,

    I recently upgraded to the Standard license, and it shows as active under my account.

    I've followed all steps from your documentation:

    • Deactivated and deleted the old plugin

    • Cleared all Amelia plugin files via File Manager

    • Downloaded the latest version from your store

    • Reinstalled and activated the plugin with the same license

    However, payment features like Stripe, PayPal, and even On-site payments remain locked with "Upgrade" badges. The system is still behaving like it's stuck on Basic.

    Can you please manually refresh the license validation on your side.

    Thank you!

  •   Marko replied privately
  • Tara replied
    2 weeks ago on April 14, 2025 at 6:54am

    Hello Marko

    I followed your istructions and that still hasn't woked. I still cannot access Stripe payments?

    Attached files:  Capture.JPG

  •  1,716
    Marko replied
    2 weeks ago on April 15, 2025 at 5:36am

    Hello again,

    Then this is issue with your site not with Amelia. We have sent you a full license that works 100%.

    1. Please check for some other device and browser and purge the cache from the site and browser 
    2. This coukd be a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, but it is necessary to contact the hosting provider to purge the entire cache from the server. 
    3. Use FTP to open /yourwordpressfolder/wp-content/plugins
      Delete the existing plugin folder ("ameliabooking")
      Open the zipped file, and extract the "ameliabooking" folder you see in the zip file into ../wp-content/plugins/ folder
      Go to the WP-admin panel and open the Plugins section
      Deactivate the plugin, and then activate it again
      Clear server and browser cache

    We wish you all the best and hope you have a wonderful day ahead.

    Kind Regards,

    Marko Davidovic 

    Kind Regards, 

    Marko Davidovic marko.davidovic@tms-outsource.com

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