We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
In a past 2 month my client contacting me for the issue is on and off with Amelia booking. Yesterday she send the email with current iisues:
• Each time entering the system whether admin or any user it doesn’t open the bookings but shows an empty system stating no bookings. It also glitches each time trying to add a booking via inside system.
• The website bookings are constantly stuck at the time choosing point or payment page. It would again work as a “waiting timer” but not take the page to the forward action.
For the glish i been fixed at the time. But appearantly it was only for a day. and the issue was still going. What is the problem? Is any chance to refresh the system. As they cant to follow the bookings, clients.
Thank you for the answer
Attached files: FireShot Capture 022 - Booking - Glam in Bristol - [glamincbristol.com].png
df594417-7139-4651-8ded-9d4e7089d348.jfif
ff4fb166-8431-4283-ab0f-74bd7ded3dec.jfif
Hi Irena,
Thanks for reaching out and for the details provided.
To better understand what might be causing these issues, could you please check if there are any errors showing in the browser’s developer console when the problem occurs (for example, when trying to load bookings or move past the payment step)? This can give us more insight into what’s going wrong behind the scenes.
Let us know what you find, and we’ll take it from there!
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
Can you check from admin please? as its error when trying to load bookings.
Hello Irena,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Its been ok for few days but again. Started glitching and not loading. Costumers have problems all the times. And what is happening.
They not happy with Amelia anymore, as before upgrade was cheap plan, standart, we dont had so much problems. After we bought "better" plan, PRo, the problems is still going On. and nobody can fix it.
Please help!
Attached files: Screenshot 2025-04-30 at 10.32.37.png
Hello Irena,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Uroš is currently out of the office, so I will be stepping in on his behalf.
We tested this now on several devices mobile and desktops and we do not see any issues and there are no errors in your console
This was checked also on several browsers and everything is working fine and there are no issues with Amelia on your site.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables