We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am using stripe as the payment processor however, I am unable to enter card information
Hello,
Thanks for reaching out to us, i hope you are doing well.
In the video, we walk through how to test your Stripe integration using Stripe Test Mode in Amelia to ensure everything is working correctly.
We also highlight some common troubleshooting points:
If Stripe is set to Test Mode in the Amelia payment settings and left that way, real/live card transactions will not work.
In this case, attempting to use a real card will result in an error.
Another common issue can occur when switching from Test Mode to Live Mode, but the Live Stripe credentials were either entered incorrectly or left blank. This will also prevent transactions from being processed.
If you've already reviewed these settings and are still having trouble identifying the issue, we’d be happy to assist further. With your permission, we can perform a test ourselves directly on your site and restore everything to its original state afterward.
To do this, please create a temporary WP-Admin (Administrator) user for us. This will allow us to log in and investigate the issue more efficiently.
Kind Regards,
Stefan Petrov
[email protected]
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