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I am using stripe as the payment processor however, I am unable to enter card information
Hello,
Thanks for reaching out to us, i hope you are doing well.
In the video, we walk through how to test your Stripe integration using Stripe Test Mode in Amelia to ensure everything is working correctly.
We also highlight some common troubleshooting points:
If Stripe is set to Test Mode in the Amelia payment settings and left that way, real/live card transactions will not work.
In this case, attempting to use a real card will result in an error.
Another common issue can occur when switching from Test Mode to Live Mode, but the Live Stripe credentials were either entered incorrectly or left blank. This will also prevent transactions from being processed.
If you've already reviewed these settings and are still having trouble identifying the issue, we’d be happy to assist further. With your permission, we can perform a test ourselves directly on your site and restore everything to its original state afterward.
To do this, please create a temporary WP-Admin (Administrator) user for us. This will allow us to log in and investigate the issue more efficiently.
Kind Regards,
Stefan Petrov
[email protected]
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