We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On pages where I include tables from wpDataTables, the dropdown menus (in Header on desktop or mobile) and the "View Cart" dropdown not working.
I’ve tried disabling Bootstrap, etc, but that didn’t help.
Here are some example pages that include wpDataTables and where the issue occurs:
https://www.getargon.io/technologies/magento/
https://www.getargon.io/technologies/drupal/
https://www.getargon.io/technologies/joomla/
And here are pages without wpDataTables, where everything works as expected:
https://www.getargon.io/
https://www.getargon.io/tld/
https://www.getargon.io/countries/
If I block the loading of the following files:
/wp-content/plugins/wpdatatables/assets/js/bootstrap/bootstrap-select/bootstrap-select.min.js?ver=7.2
/wp-content/plugins/wpdatatables/assets/js/bootstrap/bootstrap.min.js?ver=7.2
/wp-content/plugins/wpdatatables/assets/js/wpdatatables/admin/common.js?ver=7.2
…the dropdowns start working again, but obviously, the tables no longer load.
I’ve come across similar topics in support threads, where it was mentioned that the issue had been resolved in the latest versions. I would really appreciate your help with this.
Site details:
WordPress Version: 6.7.2
Theme: Hello Elementor PRO 3.3.0
As you can see, everything is up to date. Please help me.
The issue has been resolved.
The problem was on Cloudflare's side with Rocket Loader™. After disabling Rocket Loader™, the issue disappeared.
Hello,
My sincerest apologies—we encountered significant issues with our ticketing system.
Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which caused us to miss them.
It looks like the issue has been resolved now, but we've also implemented a new support system that you can access directly on our site. Just click the little chat box in the bottom right corner.
First, our AI assistant will attempt to help with your questions or issues. It continuously learns and improves, but if it doesn't resolve your issue, it will connect you with us directly.
Thank you for your patience.
I can see that you also opened an additional chat there, so we’ll reply on both ends.
I’m glad you were able to isolate and solve the conflict via Rocket Loader.
We’ll make a note of this so we’re aware if other users encounter the same issue.
If anything else comes up, please don’t hesitate to reach out to us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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