We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Amelia Support Team,
I'm using your plugin to manage bookings for my tour business. I’d like to consult a specific use case that I’m trying to implement, but I’ve encountered a limitation in the current system setup.
Scenario:-
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1. Shared Tour:Services: 6 different tours
Goal: To offer two types of bookings for the same tour:
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2. Private Tour:Allows individual customers to book the experience.
The experience remains open for others to join if there are still available spots.
No minimum number of participants required.
Lower price per person.
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Problem:Allows a customer to book the entire tour just for their group.
Once booked, the service becomes unavailable to others (no one else can join).
Requires a minimum of 2 participants to book.
Customers can add more people via the “Bringing anyone with you?” option.
The current booking logic only allows these types of rules (minimum capacity, multiple customer booking, exclusivity, etc.) to be set at a global level under “General Settings”, rather than on a per-service basis.
This creates two main issues:
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Question:I can’t set up a single service that offers both booking types (shared and private) with their respective rules.
I also can’t duplicate the service and configure each with different rules, because the settings apply globally to all services.
Is there any way (even using advanced logic, linked services, resources, or a custom workaround using hooks or code) to allow a single tour to have two variants with different booking behaviors?
I'd really appreciate any recommendation or workaround to implement this setup in a clean and efficient way, without overcomplicating the client experience or back-end operations.
Thank you so much for your time and support.
Looking forward to your suggestions.
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia. What you want is not possible I'm afraid you can not have 2 settings and rules for one service.
What you can do is you can create 2 services but you can not combine them. So you offer regular tour that anyone can book and if there is a booking for a private tour this emplyoee will not be available for booking in that time slot. And you can set separate settings for each service. This is the best that you can set at this time in Amelia.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
Kind Regards,
Marko Davidovic [email protected]
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