Hi Amelia Support Team,

I’m currently using your plugin to manage bookings for my local tour business. I’m generally very happy with how the system works, but I’ve run into a significant limitation in the way employee scheduling and booking logic work together. I’m hoping you can suggest a solution or workaround.

• Services: 6 different tours

• Employees: 15 taxi drivers

• Resources: 15 vehicles (one per driver)

• Logic: Each employee should be limited to 1 booking per day

• Tours 1, 2, 3:

  • Duration: 6 hours

  • Booking times: between 07:00 and 11:00, every 30 minutes

• Tours 4 and 5:

  • Duration: 8 hours

  • Booking times: between 06:30 and 10:00, every 30 minutes

• Tour 6:

  • Duration: 6 hours

  • Booking times: between 14:30 and 16:00, every 30 minutes

I would like all drivers to be available for all tours (both morning and afternoon), and for the system to automatically block the rest of the day once a booking is made, respecting the 1-booking-per-day limit.

However, Amelia currently requires defining fixed “working hours” for each employee. This creates a conflict because:

• If I set wide working hours (e.g., 06:30 to 18:00), Amelia either allows overlapping service bookings or restricts booking based on calendar logic, not the actual booking made.

• For example, if a driver is booked for an 8-hour tour at 10:00, Amelia may not properly block the availability for the rest of the day or may prevent assignment to other services (like the afternoon tour) even if only one booking is allowed per day.

A way to make all drivers available for all services, and have the system automatically block the rest of the day once a booking is confirmed—without having to split drivers into morning and afternoon shifts, which is inefficient for my operations.

Is there any configuration or workaround within Amelia (e.g., via resources, linked services, advanced schedule settings, or custom code/hooks) that could help implement this logic?

I’d really appreciate any advice or solution you can provide.
Thank you for your support!

Hi, I'm Ivan replying from other account, sorry.

I already have this connection made and it works but the problem i'm having is that an employee cannot be assigened all the tour because the duration of those interferes with the starting time of the next tour. Let's set an example:

TOUR 4
Starting time: 10 am 
Duration of tour: 8 hours

TOUR 6
Next starting time tour: 3pm
Duration: 6 hours 

If the working hours an employee has is from 7 am to 10pm, he is not available to have the 2 tours options. The system understands that if he is working at tour 4 the employee will be free at 6pm to get another tour so the logic is not allowing be available for the 2 options even if there's the limit of 1 appointment per day implemented.

So i would like to have the employee with all assigned tours on him and whenever a tour is booked automaticly it blocks the time slot in the calendar so is not possible to have another booking till he is free. So he tour 4 is booked the same employee can't be booked for tour 6 the same day beacuse he is busy, But before that booking i have the option to pick if I want tour 4 or tour 6 with him. You understand?

I didn't find a way to make it trough amelia, do you have any ideas to help me with this logic? Thank you somuch

the logic 1 appointment per day works perfect. The point is on the "work hours" in employe settings is not allowing me to have all 3 tours assigned to the same employee because  if tour 4 start 10 am to 6pm and tour 6 starts 3pm to 9pm the system understands that the employee has no free time to work in both.

So i cannot assign the 3 tours to the same employee because the logic thinks that an employee is working from 10am to 6pm and he won't be free untill that service time is finished. So it's allowing to assign another service at 6pm, you understand? 

Even if I have the logic 1 appointment per day and it's physically imposible to have 2 bookings at the same day, the system is not allowing to assign those 3 tours to the same employee. I want to be able to assign 3 tours at the same employee and operate from "1 appointment per day logic". Is it a way to do that?