We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When there is a custom message we want it to be displayed at the location where the user entered their location.
Not the location of employee - screenshot attached.
Can you help us?
1. We want the USER (client) location to show and Amelia's success/confirmation screen.
2. We want to create the placeholder so that it also shows the USER (client) location in the WhatsApp message.
Attached files: e33fae7a-3715-4e21-b396-4e11a87d1b90.jpg
Hi Dohan,
Thanks for reaching out to us.
Unfortunately, there is no option for this feature within Amelia at the moment. The location shown on the last step is the one chosen by the customer, as this information is visible to them. You can add a custom field (placeholder) to the booking form, but it will be visible in the customer information section, where they can insert their location. This information will then be visible in the Appointment section for each appointment.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Kind Regards,
Stefan Petrov
[email protected]
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