We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to add an unordered list to an email notification. Looks fine when I edit it. However, once I save it and refresh the page it adds a blank paragraph right before the unordered list every time. Here's what it looks like when I edit.
https://share.cleanshot.com/JssZf4W3
I save it. Then I refresh the page. Here's what it looks like. A phantom paragraph has been added.
https://share.cleanshot.com/wsRrG1CW
You'll notice the first unordered list item doesn't have it. It's immediately preceded by an H2 tag. So this only happens when an unordered list is preceded by a paragraph.
How do I fix this?
Hello there,
Thank you for reaching out to us.
The formatting is lost when switching from the HTML editor to the Text editor. So, if you're writing notifications in HTML, it's important to save them while still in HTML mode — you should not switch to the Text editor. If you do switch, the formatting will be lost. Please try this and let us know how it goes.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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I did not switch to the text editor. This is all done in HTML. I edited in HTML mode. Saved it. Refresh the page and there's the gap. Again, this only happens with unordered lists. Please test it and you will see the issue.