Hello,

I am writing from Japan. Despite confirming that my Stripe account is correctly configured for 3D Secure transactions, and understanding that Amelia does not handle Stripe's Setup Intents or 3D Secure authentication, I am still experiencing issues with Stripe payments. Could you please provide further assistance or guidance on how to resolve this persistent problem?"

"Thank you for your assistance the other day.

When I tried using a 3D Secure enabled credit card on my site, I encountered an error again. The same error occurred during testing with 3D Secure enabled cards.

I am referring to this Stripe page for testing:
https://docs.stripe.com/testing#regulatory-cards

Could you please try testing with the test card number provided on this page: 4000002760003184

Please confirm whether a test payment is successful using the credit card number provided by Stripe.

nstead of an error screen, it just keeps loading indefinitely without completing.

Of course, I have also contacted Stripe support regarding this issue.

I appreciate your continued support."

FYI: We're experiencing the same issue here in the EU. It appears the latest update caused the problem, as it was working fine previously. For us, the issue occurs when the amount exceeds €300. Stripe, however, is functioning correctly.

Hello、

Considering the possibility that the recent Amelia update is causing the problem, and that Stripe is operating as expected, do you think downgrading the Amelia plugin to a previous version might resolve the issue?

If downgrading is recommended to resolve the issue, I will need the Amelia plugin file from about six months prior to the current version. Could you please send me that specific file?

Amelia Support Team,
Thank you for your continued support. This message is from Hanae Noda regarding ticket #3906456, concerning the 3D Secure authentication error with Stripe payments we have been discussing

Following your previous suggestion, I have reviewed my Stripe settings and credentials, but the issue persists

Therefore, I attempted a test payment using the Stripe test card number that always requires 3D Secure authentication, as mentioned in the Stripe documentation 

(https://docs.stripe.com/testing#regulatory-cards): 

4000002760003184

Instead of an error screen, the payment process keeps loading indefinitely without completion.This issue occurs even with small amounts.

Another user in the EU has reported a similar 3D Secure authentication error, suggesting that a recent Amelia update might be the cause (the issue reportedly occurs for amounts exceeding €300, but in my case, it happens even with the test card)


Could you please investigate the cause of this test card payment failure (the continuous loading issue) on the Amelia side and provide guidance on how to resolve it?

###span class="ng-star-inserted"
>span class="ng-star-inserted"###Sincerely,
Hanae Noda

Amelia Support Team,

We received a response from Stripe, which stated the following:

All transactions requiring 3D Secure authentication are showing as incomplete in both the test and production environments.
If the 3D Secure authentication screen is not appearing, the site's implementation needs to be reviewed.
Specifically, the "return_URL" setting and the redirection to the bank's website should be checked.
Reference Materials:

3DS Mandate in Japan: https://support.stripe.com/questions/3ds-mandate-in-japan?locale=ja-JP#:~:text=Payment%20Intents%20API%20%E3%82%92%E5%AE%9F%E8%A3%81%E3%81%AE%E5%A0%B4%E5%90%88
3D Secure Authentication Flow: https://docs.stripe.com/payments/3d-secure/authentication-flow#manual-redirect
Could you please investigate the above points on the Amelia side?


We are awaiting your response.

Thank you for your assistance.

Dear Marko Davidovic,

Thank you for your email and instructions.

I have successfully installed version 8.1.1 following the steps you provided.

In the test environment, the 3D Secure screen appeared, and the test payment was successful.

https://docs.stripe.com/payments/3d-secure

However, the issue with payment failures persists in the live/production environment.

Currently, all five Amelia-powered websites that I operate are experiencing the same 3D Secure issue, preventing successful payment completion and consequently delaying the handover to clients.

While I understand you are working diligently on this, I urgently request a prompt resolution for the live/production environment.

Thank you for your continued support.

Sincerely,

Hello Marko, 

Like Hanae Noda said, there is issue on the Live / production mode . 

I have the same issue like i said in https://tmsplugins.ticksy.com/ticket/3849032/. 

I need to fix this issue because i'm loosing to many client and money since this bug. 

I'd like to use the earlier version (8.1.1) too BUT if the bug is still here on it too, like  Hanae Noda said, what is the point of using it ? So either you have another old version without this bug OR either the issue is fixed really asap.

PS : sorry if i sound rude, it is not the point and how i feel. My english is not verry good and i don't want to sound like this. I know you are all doing your best. So do you at least know when the update will be release OR at least how long i have to wait ? My  employee are asking me how long it will take ? I also need to know to know if i change the way the website work (still using stripe until the issue is fix or if i have to change everything on my website to put "manual" payment)

Dear Marko Davidovic,

Thank you very much for the new update. We truly appreciate it. We have confirmed that payments are now going through for the card that was previously failing.

However, we are still experiencing issues with card payments from a specific card issuing company.

We are planning to contact that specific card company to investigate the cause.

For your reference, we are also sharing the latest error information from Stripe:

next page...........

We truly appreciate your continued assistance in identifying and resolving this remaining issue.

Sincerely,

Hanae