We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just renewed my plugin. I use it to offer school tours. They are free. Now when the users select the time slot and enter the details and then click on submit, the please wait sign comes. Then the sign keeps rotating there. No confirmation on front end or backend. No entry or anything. Just the sign keeps rotating.
Attached files: amelia please wait.png
Hello,
Its been the same error for me as well. I have fixed only then, when on the booking page removed the code of Amelia for booking, saved, and then add again.
Hey,
Thanks a lot. When I removed the old module(shortcode in DIVI builder), turns out there was an updated module. I even tried that and the same problem, it gets struck after submitting and keeps on loading but never loads.
Did yours solved immediately?
I am working with a elementor, i just deleted and added step by step booking. and the error is gone straight away.
Hello Irena,
Thank you so much for sharing your solution! That’s really helpful and much appreciated.
Hello Sanskar,
Thanks for the update. Could you please try the same approach Irena used?
Remove the existing Amelia shortcode/module from your booking page, save the page, and then re-add it again. In many cases, this resolves issues with the form getting stuck on submission.
Let me know how it goes!
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks Irena, I do miss Elementor cause it didn't work on Divi though.
Uroš, I tried and its still failing. I am noticing one more strange thing, in my console, it says:
booking/:1 Uncaught (in promise) null
This might be related to the error?
Hello Sanskar,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey, sorry for the late reply. I found the solution, and it turns out it was caused by the captcha API keys that were still there from the old setup. It's all sorted. If possible, please suggest your team create an error log for the captcha so it's easier to debug. Thanks
Hello Sanskar,
Thank you so much for the update—glad to hear you got it sorted!
I really appreciate the suggestion about adding an error log for the captcha. I’ll definitely pass that along to our team for consideration in a future update, as it would indeed help make debugging much easier.
Let us know if there’s anything else we can assist you with!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables