Hello Rupesh,

Thank you for reaching out.

Could you please let me know if this issue occurs with a specific service, or does it happen across all services? I was unable to replicate the issue on my end, so any additional details would be helpful.

Looking forward to your response!

Hi Rupesh,

Thank you for the update.

I asked about this because I wasn’t able to replicate the issue on my end. Could you please share a screenshot so I can take a closer look?

Looking forward to resolving this as soon as possible.

Hello Rupesh,

Thank you for the update.

Since you’re encountering an error 500, could you please check the network tab in your browser’s console and provide the exact error message? This will help us pinpoint the issue more accurately.

Once you have the error, please paste it here so we can investigate further.

Looking forward to your reply!

Hello Rupesh,

Thank you for the update. I couldn't replicate the issue on my end, but I appreciate you providing the screenshots. To assist you further, could you please share any details from the network tab in the console when the issue occurs? This will help us identify any errors or problematic requests.

Looking forward to your reply!

Hi Rupesh,

Thanks for the update.

Please try deactivating the Better Messages Premium plugin temporarily and check if the issue is resolved afterward. That will help us confirm whether the conflict is indeed caused by that plugin.

Once confirmed, we can explore possible long-term solutions or workarounds.

Let me know how it goes!

Hi Rupesh,

Thank you for the update and for sharing the screenshot.

I’ve tried to replicate the issue on my end, but everything seems to be working correctly. Could you please let me know if your customers are experiencing this issue as well, or if it's only happening on your side?

This will help us better understand the scope of the problem.

Hello Rupesh,

Thank you for your message and for your patience.

I understand your frustration, but I want to clarify that many of the public tickets you're referring to are related to different issues and setups, not necessarily the same root cause as what you're experiencing on your website.

I just tested your site again and did several hard refreshes, but I still couldn't replicate the issue from my side — the booking component loaded each time.

However, I did notice in your screenshot that there is a 500 error, which usually indicates a server-side issue. In order to help you properly, I’ll need the exact content of that 500 error message. This will allow me to identify exactly what is missing or misconfigured on your setup.

Once I have that, I’ll do my best to help you resolve this quickly.

Looking forward to your reply.

Hello Rupesh,

Thank you for providing the detailed documentation and access to the staging site.

Based on the error you mentioned, I believe I have a fix for the issue. You can download the fix here: Download Fix.

Please apply the fix and let me know if the issue persists. If it does, I can assist you further.

Hello Rupesh,

Thank you for your message!

The issue you encountered is called an "SQL Error (SQLSTATE[HY000]: General error: 1267 Illegal mix of collations (utf8mb4_unicode_ci, COERCIBLE) and (utf8mb4_general_ci, COERCIBLE) for operation '>=')."

This error typically occurs when there is a mix of different collations (text sorting and comparison rules) in your database tables, causing a conflict.

If this issue happens again, you can mention this specific error name, and our team will be able to address it more efficiently.

Feel free to reach out if you need further assistance!

Hello Rupesh,

Thank you for the update, and I appreciate your understanding.

You're correct; the fix will be included in the upcoming version of Amelia. We’re actively working on it, and I’ll make sure it’s resolved in the next release.

Thank you once again for your patience, and don’t hesitate to reach out if you need further assistance.