We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3891855
%payment_link_stripe% not rendering in “Appointment Approved” email
Closed

Comments

  • V Heiland started the conversation
    3 weeks ago on April 5, 2025 at 3:31pm

    Hi Amelia support team,

    I'm running Amelia Pro v8.1.1 and have Stripe enabled, On-site enabled, Stripe set as the default payment method and “Allow payment via payment link” is enabled.


    I've been testing with a service costing $25 and marked as "Pending" by default. 

    When I approve an appointment that was booked without payment, the “Appointment Approved” email is sent, but the %payment_link_stripe% placeholder does not render anything — not even raw text.

    I’ve confirmed that:

    • The appointment was submitted via the frontend

    • Payment method is showing as On-site when viewing the appointment details in the administrative view.

    • Status is Approved

    • Payment = $0.00 and “Not Paid”

    • I tested the placeholder both inside and outside <a> tags in the email body

    Can you help confirm why this placeholder is not producing a payment link in this setup?

  •  866
    Stefan replied
    3 weeks ago on April 7, 2025 at 9:29am

    Hello,

    Thanks for reaching out to us. There are some options that you need to configure first before putting a placeholder. You first need to enable this option in Payment settings, then you also need to enable it in service settings. 

    2937607629.png

    6196342770.png

    Please note that payment links are not rendered if the customer selects the "on site" payment option. In this case, you'll notice in the Finance section that you need to manually update the status.

    You can add the payment link placeholder to the pending notification template, so when creating an appointment manually from the backend, this template will be sent. Additionally, when booking from the front end, make sure to enable the deposit option. Otherwise, Amelia will register the full amount as paid, and no payment link will be sent in that case.

    I hope this helps.

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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