Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

1 - we have downloaded the plugin Amelia but we cannot insert the block into our website - We are not sure what the issue is or where but if you mean on Gutenberg blocks you should be able to see widgets when you click on blue and white cross. But make sure that Amelia is active and you can read more about it on this link https://wpamelia.com/gutenberg-block/

2- How can I give her permission to have full acess to the Amelia plugin? It's not an employee category. - If you want to give her full access then you need to give her admin role

3 - How to enable the Amelia’s block editor integration? - I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-minute video?

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

We wish you all the best and hope you have a wonderful day ahead.