We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello ,
Right now, we don't have a domain, First, we are going to install the plugin and do the settings on our website. And after making sure the plugin is good for our website, then we are going to transfer the domain on the plugin. Is it possible?
Thank you
Hello there,
Thank you for reaching out to us.
It should be but Amelia it self not we have nothing to with the migration so we can not help much with this since we do not deal with migrations.
Your Pro 1 license covers one domain, but an unlimited number of its sub-domains.
-1. The best option is if you have the staging installation, on a sub-domain,
you can activate the license on a limitless number of sub-sites like that.
Also to note,
you are only required to activate your license on the live/production version of a website.
When you need to test the plugin on a staging/test/dev version website, or on your local /intranet installation,
there you can just manually download the Plugin installation from your TMS Store account,
and you can also manually update the license without activation.
2. If you need to change the domain on the license,
the easiest way is to log in to the 'old site' WP-Admin, go into our Plugin settings/Activation, and hit "deactivate" button on the licence there;
Go in the new website, in the Plugin settings/Activation, and just paste the Purchase code there;
It will automatically recognize that your license is now switched/registered to the new domain.
-
You can also do this through the Store Account.
In our store go to "My Licenses" and click on the "Manage Domains" button:
From there, you will be able to deactivate the old domain (while it's still active), and then simply activate the new domain in wpDataTables settings/Activation, once you move the site.
-
Regarding migrating the Amelia installation so that you don't lose any data;
The easiest way is to clone your website.
You can do that by using the Duplicator plugin. It will generate a couple of files that you can transfer to the new domain and it will create an exact copy of your website.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, you can use the All-in-One WP Migration plugin.
- Other than cloning your website, there's a way to migrate only Amelia's database tables.
There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.
Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - which returns one row, so you need to copy the option_value and paste it in the same field on the other site.
Note that this contains all the info from your old website, so you will need to replace the URLs in this cell.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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