We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On this website we have two categories and on the mobile view for some reason the second category keeps dropping behind the footer. I have tried several methods to get up and I currently just have a spacer under it. The spacer helps move it up above the footer but my site owner and her users are all on iphone and for them the button does nothing when trying to view the in person services. It acts like something transparent is covering that whole category. I can replicate the issue on desktop by shrinking the screen to a mobile size but I don't have any issues on my Android phone.
My other client told me hers (on a different domain) is "finicky" it's like you have to hit the button in a certain spot from her iphone. Any idea what's going on? Is there a css issue on iphones you're aware of? Can I look at and or possibly edit the layout code?
I'm using Elementor and I have tried both the Amelia widget and the shortcode with the same results.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I don't have access to an iphone but I did make a video of what I see on desktop when it's set to mobile size. I am hearing from my client it's the same issue on the iphone. https://www.loom.com/share/3958e174073147ba9ac159d724344160?sid=09db8857-7d47-429c-b8a8-5cc8b7fbd172
Hello Grim,
Thank you again for all the details and the Loom video — it’s really helpful.
We’ve noted this issue and passed it along to our developers so they can address it in a future update. It seems to be a layout-related problem on iOS devices, and while adding a spacer is a good temporary workaround, we understand that it’s not ideal.
We’ll let you know as soon as there’s any news on this from the dev team.
Thanks again for your patience and support!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables