Hello there,

Thank you for reaching out to us.

1. Customer can not book the same timeslots with same employee because this would be a double booking and for vast majority of our users this would cause the issues. We acknowledge that there are some business that require this but for the vast majority of business this would cause the issues so it is not possible to double book
2. They do not get appointment canceled because it is not canceled it was never booked. As for cretings appointments this depends mostly on how you have set up your rules. 
   

   Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.

   So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.

   We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.

   Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:

   • Order: Pending Payment; Booking: Pending; Payment: Pending;
   • Order: Processing; Booking: Pending; Payment: Pending;
   • Order: Completed; Booking: Approved; Payment: Paid

   And there could be a need for the following "Order Update" rules:

   • Order: Completed; Booking: Approved; Payment: Paid;
   • Order: Cancelled; Booking: Canceled; Payment: Paid;
   • Order: Failed; Booking: Rejected; Payment: Pending

   And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

1. Yes that would be helpfull

2. The "Order Update" rule in the WooCommerce integration settings refers to an automatic process that triggers whenever a WooCommerce order is updated — for example, when the order status changes (e.g., from Processing to Completed). This rule allows you to define what should happen with the related booking in Amelia when that order update occurs.

If you manually change a booking in Amelia, it does not trigger the WooCommerce order update rule. Similarly, if you manually change the order in WooCommerce, the rule may apply depending on how the status changes and whether it fits the conditions you set.

So in summary:

• It's primarily an automatic process linked to order status updates in WooCommerce.

• Manual changes to bookings in Amelia will not trigger this rule.

We wish you all the best and hope you have a wonderful day ahead.