Hi there, I have 2 main issues when it comes to bookings and invalid payment methods. I use Amelia with together with woocommerce. (I’ve tested this multiple times with fictitious names.)
1: Booking Restriction After Failed Payment:
If a customer books an appointment and the payment method (eg. credit card, Paypal ...) doesn't work, the SAME customer is not able to book the same appointment at the same time using the same email address. ( The setting that recognizes customers by email is turned off everywhere in the backend. EVERYWHERE). As a result, the customer is forced to book a different date or time slot or use a different email address. This is not an optimal implementation.
2: Blocked Time Slots After Payment Cancellation:
If a customer books an appointment and cancels the payment process (e.g., because they selected the wrong account or payment method), they do not receive a cancellation email. However, the appointment remains booked in the backend and continues to block the time slot on that day.
I’ve attached screenshots illustrating both issues.
I kindly ask for troubleshooting assistance with these problems. Thanks in advance!
Customer can not book the same timeslots with same employee because this would be a double booking and for vast majority of our users this would cause the issues. We acknowledge that there are some business that require this but for the vast majority of business this would cause the issues so it is not possible to double book
They do not get appointment canceled because it is not canceled it was never booked. As for cretings appointments this depends mostly on how you have set up your rules.
Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.
So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.
We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.
Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:
And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Hi there, I have 2 main issues when it comes to bookings and invalid payment methods. I use Amelia with together with woocommerce. (I’ve tested this multiple times with fictitious names.)
1: Booking Restriction After Failed Payment:
If a customer books an appointment and the payment method (eg. credit card, Paypal ...) doesn't work, the SAME customer is not able to book the same appointment at the same time using the same email address. ( The setting that recognizes customers by email is turned off everywhere in the backend. EVERYWHERE). As a result, the customer is forced to book a different date or time slot or use a different email address. This is not an optimal implementation.
2: Blocked Time Slots After Payment Cancellation:
If a customer books an appointment and cancels the payment process (e.g., because they selected the wrong account or payment method), they do not receive a cancellation email. However, the appointment remains booked in the backend and continues to block the time slot on that day.
I’ve attached screenshots illustrating both issues.
I kindly ask for troubleshooting assistance with these problems. Thanks in advance!
Attached files: Issue_1_ (1).JPG
Issue_1_ (2).JPG
Issue_2_ (1).JPG
Issue_2_ (2).JPG
Hello there,
Thank you for reaching out to us.
Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.
So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.
We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.
Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:
And there could be a need for the following "Order Update" rules:
And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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