"Sidebar on mobile" (#3849394) / TMS-Plugins

We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Public Ticket #3849394

Sidebar on mobile

Closed

Comments

Irene started the conversation
April 2, 2025 at 9:15am
Hello,
When customers log in to the customer panel on my site on mobile, there's no sidebar showing so they cannot access their purchased packages. It does show when they turn their phone horizontally, but it does not show up in the regular vertical version. Is there any way to fix this?
See screen recording
Thank you
1,716
Marko replied
April 3, 2025 at 6:00am
Hello there,

Thank you for reaching out to us.

The sidebar cannot be displayed on mobile devices in the standard view because the screen is too narrow. However, users can still access their packages by clicking on the three horizontal lines (menu icon), which will then display the sidebar

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.

Kind Regards,

Marko Davidovic [email protected]

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