When my customer attempts to pay the rest of their balance on the customer portal, they are met with a 500 error. I've tracked down the error when it is trying to hit this endpoint:
I have payment links enabled in the Payment configuration. I have tried everything to rectify this. I am running version 8.1.1 (latest). I am not sure what else to try. Please advise as this is impacting business.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I was planning to change the Stripe credentials to test it with mine, but I realize that could temporarily disrupt the business. If possible, could you provide access to the staging site to avoid any issues during this process?
Hi Stefan, we do not have a staging site unfortunately. You can change the stripe credentials to test ones (I actually have some in there already) outside of normal business hours. 8am - 5pm Eastern Time. I noticed you are in a different timezone. As long as we are outside of those hours, you can change them. Has there been an obvious issue? Please let me know what you find.
Hello,
When my customer attempts to pay the rest of their balance on the customer portal, they are met with a 500 error. I've tracked down the error when it is trying to hit this endpoint:
https://<my_site>/wp-admin/admin-ajax.php?action=wpamelia_api&call=/payments/link
I have payment links enabled in the Payment configuration. I have tried everything to rectify this. I am running version 8.1.1 (latest). I am not sure what else to try. Please advise as this is impacting business.
Attached files: PayNow.png
Hi Todd,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Todd,
I was planning to change the Stripe credentials to test it with mine, but I realize that could temporarily disrupt the business. If possible, could you provide access to the staging site to avoid any issues during this process?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan, we do not have a staging site unfortunately. You can change the stripe credentials to test ones (I actually have some in there already) outside of normal business hours. 8am - 5pm Eastern Time. I noticed you are in a different timezone. As long as we are outside of those hours, you can change them. Has there been an obvious issue? Please let me know what you find.