We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi I am trying to allow up to 5 people to make a booking in one time slot which goes from 09:00 to 17:00. At the moment it will only allow one booking. Reading other discussions on this topic, it says you can do this by adding maximum capacity to 5. I have set my minimum capacity to 1 and maximum capacity to 5 but it does not work for me. What am I missing?
Second related question, as there is only one time slot ( a full day), how can I allow people to book the date without showing the time slot for the booking. I still want people to book up to 5 slots before that date is no longer available.
I have attached a picture of my settings
Attached files: Amelia time slot capacity question.JPG
Hello Siggi,
Thank you for reaching out.
To allow up to 5 people to book in the same time slot, please ensure you have both the minimum capacity set to 1 and the maximum capacity set to 5. Additionally, enable the "Allow booking below minimum capacity" option under Amelia > Settings > Appointments and Events.
For the second part of your request, unfortunately, there is no option in Amelia to display only the date without the time slot when booking. The time slot is automatically associated with the service.
Please let me know if this works or if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
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Thank you for you reply Uros, as you can see from the attached images I have set the options as per your reply, but I still can't get it to allow more than one booking. You are welcome to have a try using the following web address so that you can see that as soon as you have completed the booking and go back to the web address that date is no longer available for additional bookings.
For info, I have many other services with multiple times slots, which work well, but I only one one service with the option for up to 5 people to book the same time slot. The link below is only for the services I want people to be able to book up to 5 slots for the same time period i.e. 9am to 5pm
Any other suggestions?
RN / RM / Adventure Training – PNGC
Attached files: Amelia min and max setting 1.JPG
Amelia min and max setting 2.JPG
Hello Siggi,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Siggi,
Thank you for the details and the login information.
You can test the booking now. I have made the necessary adjustments so you should be able to book up to 5 slots for the same instructor on the specified dates.
Please let me know if everything works as expected or if there are any other issues.
Looking forward to your feedback!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Siggi,
You're welcome! The issue was that the capacity for the service assigned to the specific employee was set to a maximum of 1. In the future, make sure to check the capacity settings for each service and employee to ensure they align with your needs.
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Sigii,
I am glad to hear that I was able to assist you with this.
Please try the following link: https://wordpress.org/plugins/ameliabooking/
If it does not work, never mind, I appreciate the will to leave a review.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables