Hello Marcello,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Marcello,

Thank you for the update on this.

Please test it out now and let me know if it works or not.

Looking forward to your reply.

Hello Marcello,

Thank you for your reply.

Please try clearing the cache and testing again. If the issue persists, could you kindly provide a screen recording of the problem? This will help us understand the issue more clearly and assist you more effectively.

Looking forward to your response!

Hello Marcello,

Please note that when the customer receives a customer panel link, once they click on the link, they will not be automatically logged into the customer panel.

When your client makes a reservation and completes the booking process by paying for the service, they should have the option to access the Customer Panel afterward to manage their reservation details. However, to access the Customer Panel, they need to have a login and password set up.

Typically, after completing the booking process, there should be an option for the customer to create a password for the Customer Panel. This option is usually presented to them once the booking is finalized. If your client didn't set up a password after completing the booking process, that might be why they're encountering difficulties when trying to access the panel.

The solution in this scenario is relatively simple. Your client can still access the Customer Panel by utilizing the "forgot password" feature. This feature should be available on the login page of the Customer Panel. By clicking on "forgot password," your client will be prompted to enter their email address. After doing so, they should receive an email with instructions on how to reset their password.

Once they've reset their password, they should be able to log in to the Customer Panel using their email address and the newly created password. From there, they'll have access to manage their reservation details as needed.

So, to sum up, your client has two options:

1. If they haven't created a password after completing the booking process, they can click on the "forgot password" button on the Customer Panel login page to create a new password.
2. If they have created a password after completing the booking process, they can simply use that password to log in to the Customer Panel.

Ensuring that your client is aware of these options should help them navigate the Customer Panel more easily and manage their reservations effectively. If you need further assistance with configuring the settings, feel free to provide more details, and I'd be happy to help!

Hi Marcello,

Thank you for the details and the screenshots you sent. I will take a look into this issue and get back to you shortly with more information.

Thanks for your patience!

Hello Marcello,

I will let you know as soon as possible.

I appreciate your patience.

Hello Marcello,

Thank you for your patience.

I want to clarify that currently, there is no option to send an SMS with a customer panel access link where the client will automatically be logged in. When a customer receives a link to their customer panel, clicking the link will not automatically log them into the panel. To access the customer panel, the client must have a login and password set up.

Typically, once a client completes the booking process and pays for the service, they should be given the option to create a password for their Customer Panel. If the client did not set up a password after booking, this could be the reason they are encountering issues when trying to access the panel.

The solution is straightforward. Your client can still access the Customer Panel by using the "forgot password" feature. This option is available on the login page of the Customer Panel. After clicking "forgot password," your client will be prompted to enter their phone number. Once they submit it, they should receive an SMS with instructions to reset their password.

Once the password is reset, your client can log in to the Customer Panel using their phone number and the new password. From there, they will have access to manage their reservation details.

To summarize:

1. If the client has not created a password after booking, they can click on the "forgot password" link on the Customer Panel login page to set up a new password.

2. If the client has already created a password, they can simply log in using that password.

Let me know if you need further assistance with the setup, and I'll be happy to guide you through the process.

Thanks again for your patience!

Hi Marcello,

Just checking in to see if you had a chance to try the steps we discussed. Let me know how it went or if you ran into anything—we’re here to help if needed!

Looking forward to your update. 😊

Hi Marcello,

Thanks in advance for the update — no worries at all, I completely understand how busy things can get with other work.

Whenever you have a moment to test, feel free to reach out if you need anything or run into any issues. I’ll be here to assist!

Wishing you a smooth week ahead.

Hello Marcello,

Thank you for providing additional details.

I completely understand how frustrating this must be, and I apologize for the inconvenience caused.

I will perform checks on your setup ASAP to investigate these issues and get them resolved for you. I'll keep you updated as soon as I have more information.

Thanks for your patience!