We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There are two issues with this form,
Dates are incorrectly formatted 191 of April is not a date.
But more importantly Users cannot book more than one appointment at a time.
Attached files: Screenshot 2025-03-31 093903.png
Hi James,
Thanks for reaching out to us.
The date format is not properly configured in your WordPress settings. Amelia doesn’t have its own settings for the date format; it uses the WordPress settings. You need to make sure that the date is configured to one of the selected formats in WordPress.
Also, the number of appointments depends on the package configuration, for each package you can configure the exact number of appointments.
More information on this link.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Number of Appointments is set to 5 and I still have that issue. Additionally are you telling me that Amelia does not support jS F Y as a date format? This is the format set in our settings.
Hi James,
Amelia doesn’t have its own date/time settings, as it uses the settings from WordPress. However, some custom formats are not supported. If unsupported formats are used, the date/time may display incorrectly. It’s advisable to stick with the pre-configured formats to avoid any issues.
As for the package, I just went to your website to test. After selecting a package and appointment, I can see the "Add more appointments" button.
However, please note that for this particular package, the number of required appointments is 1, so after selecting a single appointment, there will be no option to add more appointments. The rest can be booked through the customer panel.
If the required number is set to 0, the customer can go through the booking process without selecting any appointments.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables