We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3847787
Prise de rendez-vous & synchronisation avec Apple calendar
Closed

Comments

  • Robert started the conversation
    March 30, 2025 at 2:52pm

    Bonjour je n'arrive pas à régler les horaire de travail sur le calendrier Amelia. j'ai mis de 09:00 à 17:00 mais certaines journée il y a des disponibilités au delà de 18:00.

    De plus il y a des rendez-vous, déjà pris sur des journées, mais en front-end, les clients peuvent prendre des rendez-vous à cette même heure, pourtant je n'ai pas autorisé "accepter les rendez-vous au dessus de la capacité maximale". Et pour finir, il n'arrive pas à synchroniser et s'afficher sur le calendrier apple de l'employé


    Hello I can't adjust the work schedule on the Amelia calendar. I put from 09:00 to 17:00 but some days there is availability beyond 18:00.

    In addition, there are appointments, already made over days, but in front-end, customers can make appointments at this same time, yet I did not allow "accepting appointments above the maximum capacity". And finally, he can't synchronize and display himself on the employee's apple calendar


  •  876
    Stefan replied
    March 31, 2025 at 10:56am

    Hi Robert,

    Thanks for reaching out to us.

    Since there are two unrelated questions/topics, I would kindly ask you to open a new ticket for each subject. Our procedure is to have a separate ticket for each question to help us provide better assistance and make it easier to locate tickets.

    Regarding the work hours configuration, it looks like the issue might be related to the WordPress timezone settings. Amelia doesn’t have its own timezone settings; it uses the WordPress configuration. It’s important to configure the timezone to the nearest city in your timezone. If it’s set to UTC, it can cause issues with daylight savings.

    Please change the timezone to the nearest city in your timezone if you haven’t already and let me know if it resolves the issue.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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