We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, not a great start, just paid a year in full to find that the box where I'm supposed to add my purchase code to activate the plug-in - IS NOT USEABLE. The field 'add purchase code' is there but it will not let me paste anything into it, nor indeed type anything into it. The purchase code field has a 'no entry' sign (a white circle with a line through it).
Why, after paying a full year upfront can I not access the activation method to actually use what I've just paid. for??? This isn't reassuring as a starting point to put my bookings business in your hands.
I was going to cancel my shopify app today and move fully to Amelia but now I can't and will probably have to wait days for support help and so what's the point now, I need to be working, not dealing with problems.
Hi Diana,
Thanks for reaching out to us. I hope you're doing well.
This is a common issue when transitioning from the free (lite) version to the full version. Unfortunately, this process is not automatic, and you’ll need to follow a few steps manually.
If you already have the lite version installed, you’ll need to remove it first in order to install the full version. Even if you have a previous license, you’ll need to “overwrite” it with the new one. Here are the steps to follow:
Go to the plugins section, find Amelia, and temporarily disable it.
Clear the cache (both WordPress and browser).
Install the new license. It will prompt you to review the current license—confirm it. Then, you will be able to enter the purchase code in the Activation settings.
Additionally, make sure to clear the browser cookies/cache.
Let me know if it works for you.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I followed your instructions here (and everywhere) and it is just impossible to add the activation key (starter plan). I am about to request for refund.
Any solution?
Hi Rafa,
Sorry to hear that you're having issues activating Amelia. Please open a new ticket and provide your credentials there so we can log in and troubleshoot the issue further.
Thanks, looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables