We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Support Team,
I have noticed an issue with the booking system related to pending payments and service availability.
Here’s the situation:
I book a specific service at a given time.
While my booking is still pending payment, the time slot remains open for the same service I selected.
However, if I try to book a different service at the same time, the slot appears as unavailable.
This behavior seems inconsistent, as the selected time slot should be blocked for all services until the pending payment is either completed or canceled. Could you please check if this is expected behavior or a potential bug?
Thank you for your support.
Best regards,
Raquel Barros
Hi Raquel,
Thank you for reaching out!
To better understand the issue, could you please provide us with a screen recording demonstrating the behavior? This will help us analyze whether it is expected functionality or a potential bug.
Looking forward to your response!
Kind Regards,
Uros Jovanovic
[email protected]
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