We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I just cant get your plugin to work. We only have one employee with 2 possible services, for now I am just trying to get one to work.
I have linked the shortcode and the employee and service shows, but when I click book session, the calendar does not work.
Please assist me?
Attached files: Screenshot 2025-03-28 at 17-12-37 BOOKINGS – Karens Vocals.png
Hi Stephen,
Thanks for reaching out to us. This appears to be a database issue. Unfortunately, I’m unable to access the page where the booking form is located for some reason.
May I ask for the WP admin credentials so I can troubleshoot the issue further?
Kind Regards,
Stefan Petrov
[email protected]
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Hi, Ok this makes sense in this case I set it to 45min, how can I reduce this time if I only need 10 min to prep.
So I tested the system and it all worked but it did not select my woo payment system, it just auto approved the booking i made as a test. Could you perhaps take a look why, I did follow the on integrations thanks.
Steve
Hi Steve,
Not sure how you've tested the booking process, but if i want to book an appointment from the front end, it sends me to WooCoomerce checkout
Is this the section that you are referring to?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Could it be because I possibly tried to book as admin? Either way thats brilliant news thanks you.
Hi Stephen,
It's certainly recommended to perform all tests from an incognito window or while logged out. The browser automatically detects user credentials and populates the customer information fields at checkout.
This is how I tested the booking, and as per the screenshot, it appears to be working properly.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables