I’m encountering an issue when using the waiting list feature in the Amelia plugin. After approving guests from the waiting list, the invoices they receive do not contain a payment link. Instead, they receive a note stating "on-site" as the payment method.

When booking events without the waiting list, payments are processed online normally, and the invoices include the appropriate payment link. I would like to ensure that guests approved from the waiting list also receive invoices with a functional payment link for online payment.

Could you please advise on how to resolve this issue or let me know if there is a setting I may have missed? Your assistance would be greatly appreciated.

Thank you in advance!

Dear Stefan,

Thank you for your response.

To clarify, my concern is specifically related to the scenario when we approve attendees from the waiting list. After approval, the attendees receive an invoice, but it contains no instructions or payment link for completing their payment online.

Currently, I have three attendees who were approved from the waiting list, but they have not made the payment. I suspect this may be because they did not receive clear instructions on how to proceed with the payment. My worry is that these approved attendees might assume they are confirmed and simply show up at the event, unaware that payment is still required.

Could you please advise on how we can ensure that approved attendees receive an invoice with a payment link or clear instructions on how to complete their payment online? This would be greatly helpful in preventing confusion and ensuring a smoother payment process.

Looking forward to your guidance.

Walid