We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Lorsque je fais des tests de réservations fictives, je reçois le mail 1 fois sur 5, et quand je le reçois le lien pour accéder au tableau de bord client ne fonctionne pas.
À noter :
Bonjour Tiphaine,
Merci de nous avoir contactés. Ce problème survient généralement en raison d’une configuration incorrecte de l'email. Je vois que vous avez déjà mentionné l’utilisation du protocole SMTP, mais l’avez-vous configuré directement dans Amelia (et non via un plugin tiers) ? Vous pouvez suivre les instructions de lien.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Bonjour Stéphane,
Merci pour votre réponse, en effet j'ai configuré le protocole SMTP, et j'ai désactivé WP Mail SMTP car je pense que c'est cela qui bloquait les mails. Désormais je reçois les mails correctement. Merci !
Bonjour Tiphaine,
C'est super ! Merci de m'avoir informé.
Si vous avez d'autres questions, n'hésitez pas à ouvrir un nouveau ticket, et nous serons heureux de vous y aider.
Bonne journée et cordialement.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables