We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Calendar is not showing after clicking Book Now, we get StepForm error on the console. We also uncheck the Amelia popup but the popup is still showing.
Using Catalog Booking after selecting the SERVICE it goes to the EMPLOYEES section which is quite unnecessary, users will have to scroll up and click Book Now. Is there a way to disable it?
We also noticed that it doesn't work well with WP Rocket. Booking section doesn't load on the frontend (not logged in). It only loads for logged in users and if we disable WP Rocket.
Attached files: Screenshot 2025-03-28 at 3.10.21 PM.png
Hi Marvin,
I hope you're doing well. Could you share the webpage where the booking form is created?
Since WP Rocket is a caching plugin, it may interfere with Amelia, preventing the booking form from displaying correctly when caching is enabled. To resolve this, you can either disable the caching plugin or exclude Amelia files from caching.
Unfortunately, there is no option to disable scrolling for this booking form. It is designed to display the employee list first before allowing customers to proceed with the booking.
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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