"melia Not Sending Notifications to Clients After Booking" (#3846547) / TMS-Plugins

Comments

Jorge started the conversation
March 27, 2025 at 11:06pm
Hello,

I am experiencing an issue with the Amelia plugin on my WordPress website. I have integrated Amelia with WooCommerce for payment processing, and bookings are being successfully created. However, clients are not receiving email notifications after booking a service.
Could you please assist me in troubleshooting this issue? Are there any additional settings or configurations I should check?

Thank you for your help.

Best regards,
Jorge Castro
1,718
Uroš replied
March 28, 2025 at 3:17pm
Hello Jorge,

Thank you for reaching out to us.

An issue with email notifications could be caused by several reasons:

Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.

Your website has a PHP version of less than 7.

The credentials are not correct.

There's something else blocking the notifications from being sent.

If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,

Uros Jovanovic
[email protected]

Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

You can try wpDataTables add-ons before purchasing on these sandbox sites:

Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables