I am experiencing an issue with the Amelia plugin on my WordPress website. I have integrated Amelia with WooCommerce for payment processing, and bookings are being successfully created. However, clients are not receiving email notifications after booking a service.
Could you please assist me in troubleshooting this issue? Are there any additional settings or configurations I should check?
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Hello,
I am experiencing an issue with the Amelia plugin on my WordPress website. I have integrated Amelia with WooCommerce for payment processing, and bookings are being successfully created. However, clients are not receiving email notifications after booking a service.
Could you please assist me in troubleshooting this issue? Are there any additional settings or configurations I should check?
Thank you for your help.
Best regards,
Jorge Castro
Hello Jorge,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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