We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have setup landing pages for our services and I have added the link in the event in Amelia under "Redirect URL After Booking: " and it's not working.
After I book an event, I am taken back to my event page instead of the link I put into the event. Why is that?
I need the clients to be redirected to the right link and it seems your function is broken.
Please advise.
Kaëlla
To clear this up, I have added the link to the individual event, not in the general settings. I have different links for different events.
I am using woo commerce for payments - if that changes anything
Hello Kaëlla,
Thank you for reaching out.
To ensure that your redirect URL works correctly, please go to Amelia > Settings > Payments and set the Redirect Page option to "Amelia Add to Calendar Page".
Once this is set, the redirect URL in Amelia will only trigger after the client clicks the "Finish" button on the final "Congratulations" step of the booking form. If they exit before clicking "Finish," they will not be redirected.
Could you please check this setting and test it again? Let me know if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
As I mentioned, I have different links for different events, therefor this does not work. I need the redirect function ont he individual events to work.
Thank you,
Kaëlla
Hello Kaëlla,
Thank you for your response.
The redirect function should work as I mentioned in my previous message, regardless of whether it's set globally or for specific events. Could you please provide a screen recording of the entire process, from booking to redirection? This will help us better understand what might be causing the issue.
Looking forward to your update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables