We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey,
I have got earlier info that Klarna payments should be available with Mollie so i have registered an account and have a verified account. I can see that the integration is working with other payment options but Klarna dosen't show up. I asked Mollie and they said that i need to integrate Orders API for klarna to be available. My question is how can i do it using Amelia? and do you have similar cases i can use to get going?
Hi Jack,
Thanks for reaching out to us. This issue is not related to Amelia. The API (for payments via Mollie) must be added directly in your Mollie account. For other payment methods in Amelia, you can only add the API key (live or sandbox) depending on your needs. However, additional settings must be configured in the payment account itself. Some payment methods may not allow the configuration of other payment options, but for Mollie, you should be able to set up the other payment methods in your Mollie account.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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I have set up all the payment options correctly in Mollie. I have put the live key in the Amelia configuration. But when testing i cannot see klarna as an option.
Hi Jack,
I see. Unfortunately, there's not much we can do directly in Amelia since it only allows the insertion of an API key. If Mollie is shown as a payment method at checkout, it means the integration is working, but any other payment methods need to be added directly in your Mollie account.
Is this issue happening with other additional payment methods, or is it just Klarna that's not visible?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It's just with Klarna
Hi Jack,
I see, but as I mentioned earlier, this issue is not related to Amelia but rather to your Mollie account settings. Unfortunately, we don’t have access to your account, so this configuration must be done by the user. In Amelia, you can only add the API key to integrate with Mollie.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables