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Hi,
As you can see on the screenshots, some of our employees encounter problems with availability slots. In the example, if he tries to make an appointment on the Thursday 27/02 (day without any scheduled appointment), it's possible only at 08:00 am while the Thursday availibity is from 8:00 am to 12:30. That's not a problem with google sync because he doesn't have this sync enabled.
What can we do ?
Thanks,
Jeanne
Attached files: Amelia1.jpeg
Amelia_available.jpeg
Amelia_no_sync.jpeg
I still have the same issue sometime since a loooong while
Hello Jeanne,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi, did you take a look ? Thanks
Hello Jeanne,
Thank you for the update on this!
Could you please provide another example of this issue as the one that you showed is in the past? This will help me better understand the situation and find the best solution.
Looking forward to your response!
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Jeanne,
I will take a look into this and let you know as soon as possible.
I appreciate your patience!
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
Did you take a look ?
Thanks,
Jeanne
Hello Jeanne,
Thank you so much for your patience in waiting for a response.
Would it be possible for me to create a test employee on your site to further investigate the issue with the availability slots? This will help me better understand the situation and assist you more effectively.
Looking forward to your confirmation!
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
Yes of course ! Could you name it Amelia SAV Test ?
For you to know, the employee panel on frontend will be available at coopleo.care/accueil-amelia-pro
Let me know if you have questions,
Kind regards,
Jeanne
Hello Jeanne,
Thank you very much for that.
I could replicate this issue with my employee, I get all the time slots available.
Can you please test it out from your end and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi,
I have tried with your test employee (I have set the password to Amelia&SAV) and for the Friday 11 there is no appointment available from 9h to 10h30 even though the day begins at 9h... and for the Saturday 12 there is no appointment available from 14 to 16h (there is no pause set)
Attached files: Capture d’écran 2025-04-08 à 15.34.22.png
Capture d’écran 2025-04-08 à 15.37.25.png
Hello Jeanne,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables