As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I'm in the table creation section and need to select the database (Input data source type), so I selected Google Spreadsheet, and it says Unauthorized access. Please make the file accessible.
However, I've reviewed the documentation and help video, and it says the link format is correct, and I followed the instructions in the video. So, we don't know what's wrong. Can you help us?
The links to the help video are these:https://wpdatatables.com/documentation/creating-wpdatatables/creating-wpdatatables-from-google-spreadsheets/ And to our document in Google Drive are these: https://docs.google.com/spreadsheets/d/1F9yOwLti8GqSHQ0craZPl8p_luopJnDz8zehrRi37S8/edit?gid=0#gid=0