We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm dealing with a few frustrating issues:
A customer reported receiving a message about setting a password, even though they didn’t make a payment. I have the client panel disabled, along with this option, so I have no idea why this message was sent. Does anyone know what’s going on?
Even though I turned off customer notifications, the system is still sending them – it looks like this feature isn’t working properly.
This isn’t the first time notifications have been sent despite the option being disabled. I reported this a few days ago, and nothing has changed.
Additionally, for new customers, I keep getting notifications that they changed their password, even though I don’t provide this option, and there’s no mention of this in my notification settings.
Is anyone else dealing with the same issues? Any solutions?
Hi Marcin,
I hope you're doing well. Certainly, this would require investigation, but the only email that is sent—even with the notifications disabled—could be the WordPress email. This email is sent each time a customer requests a password reset and is connected to the WordPress user. If you can provide the WP admin credentials, I can log in and perform some tests.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Marcin,
Apologies for any confusion. To summarize:
When creating a new appointment from the backend, you can uncheck the "Notify Customer" option. However, this will only prevent the email from being sent for that specific appointment. It does not affect notifications for appointments booked through the front end, as those are triggered based on the templates set in the Notification Settings.
If you want to stop email notifications entirely, you would need to disable the relevant templates in the Notification Settings.
During my testing:
When I manually booked an appointment from the backend, only the employee received a notification email.
However, when I tested from the front end, two emails were sent—likely because I used the same email address but with "+1," allowing me to receive both emails.
That said, I didn’t receive any customer panel-related emails or WordPress-generated emails.
Kind Regards,
Stefan Petrov
[email protected]
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.
Hi Marcin,
You are right, I misunderstood. I thought you were referring to the option when creating a new appointment from the backend. Apparently, this option works when creating a new appointment, but it doesn’t work when editing the same appointment.
I'll forward the use case to the QA team and get back to you as soon as I have feedback.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Marcin,
I just received feedback from the QA team. The notification is only sent when the appointment status is changed. However, if the option is unchecked, the notification is not sent when other parameters (such as date, time, or location) are changed.
It seems that the notification is not triggered when the appointment status is updated from the Appointments section (rather than the Edit section). As a workaround, you can try updating the status from the Edit section until we release a fix in a future update.
Apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Stefan,
when you gonna fixed this?
I have next issue wehen I created recurring appointments, the notification was sent only for the first appointment (the first date); no notifications were sent for the remaining ones.
Hi Marcin,
We understand the issue, and it has already been addressed. However, we don’t have an estimated time of arrival (ETA) for the fix just yet. Please rest assured that we’re doing our best to resolve it as soon as possible.
Thank you for your patience and understanding and apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables