We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've connected google calendar. Sometimes I get an email notification about conflicting appointments. The system books appointments even if they are blocked in google calendar.
In settings
Allow booking above maximum capacity is disabled.
thanks!
Hi Konstantinos,
Are those appointments booked for the same employee who is assigned to Google Calendar? Have you increased the "maximum number of events" in Google Calendar? If the employee is assigned to Google Calendar and the timeslot is booked as "busy", the same timeslot wont be available at all for booking in Amelia.
Kind Regards,
Stefan Petrov
[email protected]
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yew, it's for the same employee.
it's true that the same timeslot isn't be available at all for booking, that's why I was puzzled.
could it be that the appointment was booked before the plugin had a chance to sync with google?
Hi Konstantinos,
That's certainly possible, but we can easily check this by having an employee connected to Google Calendar with the appointment set as "busy." Then, we can see if the same time slot is available on the booking form. If you'd like me to test this, feel free to provide WP admin credentials.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables