We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3843708
I can't understand how to use Amelia for my business
Closed

Comments

  • Mitch Wise started the conversation
    March 23, 2025 at 9:59pm

    Hi Amelia Support,

    I’m using Amelia for my studio booking system, but I’m struggling to set it up in a way that works for my business. Here’s what I need:

    1. Session Duration Selection – I want customers to select how many hours they want (e.g., 1 hour, 2 hours, 3 hours, etc.), and for this to reflect in the calendar as a booked slot of that length. Right now, it seems like I have to create separate services for each duration, which isn’t ideal.
    2. Package Selection – Customers should also be able to choose between different packages for their selected duration (e.g., Basic Package vs. Pro Package, with different pricing). Ideally, they should first choose the duration and then pick their package.
    3. Pricing & Availability – The total price should update based on both the duration and package selected, and the calendar should block out the appropriate time when a booking is made.

    Is there a way to achieve this within Amelia? If not, do you have any recommendations or workarounds to make it function this way?

    Thanks for your help!

    Best,
    Mitch
    Bass Barn 

    PS: I have only subscribed to Amelia to get in contact with someone from your team as I have been trying to work out a work around for this for weeks 

  •  1,725
    Marko replied
    March 24, 2025 at 7:57am

    Hello there,

    Thank you for reaching out to us.

    We will try to help and explain everything but 2hen you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding. 

    1. Session Duration Selection – I want customers to select how many hours they want (e.g., 1 hour, 2 hours, 3 hours, etc.), and for this to reflect in the calendar as a booked slot of that length. Right now, it seems like I have to create separate services for each duration, which isn’t ideal. - In that case you can try and use custom duration we believe this option will help you. You can rad more about it on this link https://wpamelia.com/custom-service-duration/
    2. Package Selection – Customers should also be able to choose between different packages for their selected duration (e.g., Basic Package vs. Pro Package, with different pricing). Ideally, they should first choose the duration and then pick their package. - Unfortunately, currently this feature is not available in Amelia. For packages only original duration can be chosen because the prices are fixed for packages but prices can vary for custom duration so this is not possible to achieve Im afraid. In this case you would need to create several services with different durations
    3. Pricing & Availability – The total price should update based on both the duration and package selected, and the calendar should block out the appropriate time when a booking is made. - These must be separate as we explained above but the calendar will block any busy time slots 

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

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